No Tech Department? Hire An IT Support Solutions Company
If you have a company that has no tech department, you are taking a lot of chances. You never know if one or more computers will go down or if your entire network goes down. If something like this does happen, you would be down much longer if you do not have employees that can take care of problems for you. One way you can fix things is to hire an IT support solutions company. Below is information on what they can offer your company.
Keep Intruders Out
One thing you should be concerned with is the information on your servers. Because you have a business, you likely have client information on your servers. This could be your clients' names, addresses, phone numbers, and maybe even their billing information, such as their credit card number. You also likely have important information about your business on your servers, which may be financial documents, inventory lists, and much more.
If your network is not secure intruders, such as hackers, can easily break in and then be able to get to any information they want. To prevent this, an IT support solutions company will install software. For example, anti-spyware software will be installed. This will prevent spyware from being installed on your network. Antivirus software will be installed. There are dangerous viruses that could completely take down your entire network very quickly and wipe out the information you have stored on it.
A firewall will also be installed which will close up any entry points that may be open on the network. This is an extra defense at keeping out intruders.
Do Work For You
If you have clients that you support, you need to have a helpdesk. On this helpdesk, you will need employees that are qualified to help with IT problems. If you do not have a helpdesk set up currently, the IT support solutions company can do this for you remotely. This will include answering all phone calls that come in and resolving all issues your clients are having. The IT support solutions company can also support your employees that may have problems with their computers, laptops, etc.
This can save you a lot of time from having to interview and hire employees on your own. This can also save you money as you would not have to worry about paying benefits, payroll taxes, and more for each employee. Most IT support solutions companies are available 24/7 so no matter when you need help, they will be there.
Talk with an IT support solutions company about other ways they can help your company.
